Privacy policy for phexaloriva.sbs

Your privacy is important to us. This policy explains what information we collect, how we use it, and the measures taken to safeguard your data in compliance with South African law.

Information we collect

We gather necessary details for account management, technical improvements, and compliance monitoring on our platform.

• Identification data, such as name and contact details, provided during registration or communication.
• Device information and usage data for detecting suspicious activity and system performance analysis.
• Aggregated traffic logs and analytics, which help optimize features and platform reliability.
• Communication records, including user queries and support requests, to improve service quality.

How we use your information

We utilize collected information solely for operating, protecting, and enhancing the platform for all users.

• Account administration and enabling secure, personalized platform access.
• Monitoring software functionality and improving user interface experience through analytics.
• Protecting data against unauthorized access or unlawful activities using robust encryption protocols.
• Complying with regulatory, anti-fraud, and legal requirements in South Africa.

Legal basis for processing

Data processing is conducted in line with lawful, transparent practices as per the Protection of Personal Information Act.

We only process your information when there is a valid reason, such as contractual obligation, legal compliance, or with your explicit consent.

Information sharing

Personal information is only disclosed where necessary to support operation, regulatory duties, or legal enforcement.

• With technology vendors or partners performing services on our behalf, under strict confidentiality agreements.
• With government authorities or regulators in compliance with mandatory legislation or investigations.
• With professional advisors, such as auditors or legal representatives, bound to confidentiality.

Data security

We employ industry-standard safeguards including encryption, controlled access, and routine audits to secure user information. Our team consistently monitors for vulnerabilities and ensures compliance with all applicable South African laws. New security measures are implemented as needed.

Your rights

Users can request, correct or delete their personal data, in accordance with applicable law.

• Access to review any personal information held about you within our system.
• Correction of any inaccurate, outdated, or incomplete personal information.
• Erasure of your data, subject to applicable retention or legal obligations.
• Objection to or restriction of certain uses, except where required by law.

Cookies and tracking

Cookies help improve user experience and analyze platform activity. Learn how we use cookies in our dedicated Cookie Policy.

Read cookie policy Read cookie policy

Contact us

For questions or to exercise your privacy rights, please use our contact page. We respond within a reasonable timeframe to all queries.

Changes to this policy

We may periodically update this policy, with all changes posted clearly on this page. Significant updates take effect upon publication.